Booking and confirmation
A booking made on the website is a request. It becomes a confirmed appointment when you receive the confirmation email containing your video link. Until then no payment is taken.
Payment
Fees are shown before you book. Payment is taken by card link after confirmation, or by invoice for insured patients where agreed in advance.
Cancellations and rescheduling
- Cancel or reschedule free of charge up to 24 hours before your appointment using the link in your email or by contacting us.
- Cancellations with less than 24 hours' notice, or missed appointments, may be charged the full fee.
- If we need to cancel, you will be offered the next available time or a full refund.
Suitability for online care
Your physiotherapist will tell you if your problem is not suitable for remote assessment. In that case the appointment is not charged and you will be directed to appropriate care.
Your responsibilities
Please provide accurate information, exercise in a safe space, and stop and tell your physiotherapist if anything increases your pain sharply during the session. Online physiotherapy does not replace emergency care.